We Understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information as well as any rights over any personal information we hold about you.

Who are we?

Autocraft Repairs Ltd.

What sort of information do we hold?

• Information that you provide to us such as your name, address, telephone number, email address, vehicle registration number and any
feedback you give to us, including by phone, email, post or when you communicate with us via social media;

• Information about the services that we provide to you (including for example the repairs we have provided for you, when and where, what you paid etc)

• Your contact details and details of the emails and other electronic communications you recieve from us.

How do we use your information?

The information we collect may be used to:

• Make available our services to you
• Process invoice
• Take payment from you or give you a refund
• Help us to ensure that our customers are genuine and to prevent fraud


Your Rights

Access and correction of your personal information

You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a "Subject access Request". If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge.

Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

If you would like to exercise these rights, please contact.


Right to stop or limit the processing of your data

You have the right to object to us processing your personal information if we are not entitled to use it anymore, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

If you woulkd like to exercise that right, please contact us as set out below.


How long do we keep your information for?

We will retain a record of your personal information. This is to provide you with a high quality and consistent service and for us to comply with the relevant law and other regulations (ie HMRC) in force at the time. We will always retain your personal information in accordnace with law and regulation and never retain your information for longer than that it's necessary.

Autocraft repairs will not pass on your information to third parties etc and we will never use the details we hold about you to make unsolicited contact.